Childcare and Nannies Inc.
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| Frequently Asked Questions | |
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- Is there a fee to register on this site?
- How do I change my profile once I have registered?
- How do I delete or reactivate my profile?
- How do I retrieve my password
- Once I find an applicant on the website I am interested in meeting, what's next?
- I can't seem to register as a member.
- I've registered as a member but I can't get access to contact information.
- When I am sent daily emails I am sent nannies who don't completely match my profile. Why is this?
Nannies and Senior Caregivers (local and overseas)
Overseas Nannies and Senior Caregivers
- Are there any more fees when I am placed with a family or when I arrive in Canada?
- Who pays for my air fare?
- What is the waiting period to come to Canada?
- Do I have to come over on the live in caregiver program?
Personalized Placement Services
- What sets you apart from other agencies?
- Where do you find your nannies
- What sort of placement guarantee do you provide?
About this Website
- Is there a fee to register on this site?
Initial registration is free of charge. When you register you create a profile which is stored in the database. This profile is accessible to registered families and caregivers to view. As a Family/Employer you can access contact information if you register as a member. Membership costs $65 CND and allows you unlimited access to contact information on all nannies for two months. - How do I change my profile once I have registered?
As a registered user and Member you can access and change details on your profile. Once you have logged in as a registered user or member click the [profile] button at the top right hand side of the search results page. This will bring up your profile for viewing. Click on the [change] button. Once you have completed the changes click on the [confirm] button. If you want to change your email address please contact us by email. - How do I delete or reactivate my profile?
If you would like to delete or reactivate your profile please contact us by email. Your profile is kept in our database for future reactivation. - How do I retrieve my password?
When you login as a registered user or member you can access your password by clicking on the "I lost my password" button. If you still cannot access your password please contact us by email.
Families/Employers
- Once I find an applicant on the website I am interested in meeting, what's next?
The website is designed to assist Families/Employers find, screen and select candidates from the database of nanny/senior caregiver profiles. Once you have found some applicants you are interested in meeting you can register as a member and access contact information. At this point you can contact these Nannies/Senior Caregivers to get more information and arrange interviews. - I can't seem to register as a member.
If you are having difficulty registering as a member please contact us by email. - I've registered as a member but I can't get access to contact information.
All membership registrations are processed within 24 hours. You will receive an email notifying you when your membership has been activated. - When I am sent daily emails I am sent nannies who don't completely match my profile. Why is this?
The website is designed to match you with suitable Nannies/Senior Caregivers based on several criteria. In the first stage of this process the matching criteria is quite general to ensure you have access to Nannies/Senior Caregivers who may meet most, but not all of your needs. This allows more flexibility in your choice of applicants. In the second stage you are given the option to fine tune your search. When you receive daily emails with a list of Nannies/Senior Caregivers that meet your general criteria there is a scroll bar at the top of the page which allows you to shortlist candidates further.
Nannies and Senior Caregivers (local and overseas)
- How do I contact families?
When you register on the website your profile is automatically emailed to families who meet your criteria. The family will contact you if they would like to meet. You can also email your profile to selected families indicating your interest in their position.- Do I have to pay an agency fee?
No, there is no agency fee to pay if you are registered as a Nanny / Senior Caregiver. - Do I have to pay an agency fee?
Overseas Nannies and Senior Caregivers
- Are there any more fees when I am placed with a family or when I arrive in Canada?
No. The only fee you pay is if you decide to become a member and membership is optional. There are no additional fees when you accept your position or when you come to Canada. - Who pays for my air fare?
In most cases the nanny/senior caregiver is responsible for her own airfare to Canada. - What is the waiting period to come to Canada?
The waiting period to process paper work varies depending on what country you are coming from. It is best to go to the links page of the website and access the Canada Immigration website. - Do I have to come over on the live in caregiver program?
Some countries like Australia, New Zealand and Japan have a reciprocal agreement with the Canadian Government to allow their citizens to come to Canada on a holiday work visa. These visas are processed in the caregivers country of origin and do not require an employer/sponsor.
Personalized Placement Services
- What sets you apart from other agencies?
Optimum has been providing personalized childcare placement services for 18 years. We are certified Human Resources Specialists who understand the complexities involved in the hiring process. We provide professional recruitment services not just a selection of resumes. - Where do you find your nannies?
Our nannies come from many sources. We recruit from our website, advertisements, job banks, employment placement services, job fairs and a well established nanny network. - What sort of placement guarantee do you provide?
Optimum Caregivers Inc provides a three month no charge replacement guarantee and a prorated guarantee from 3 to 12 months of placement.If you wish to replace your caregiver after three months we will provide a credit from the original contract. Placement fees to replace the original Caregiver (and renew your one year contract) are as follows:
| Three to six months | : 30% |
| Six to eight months | : 50% |
| Eight to twelve months | : 80% |
| Disclaimer |
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OptiMum Childcare and Nannies Inc.
For more information please contact us |